Shipping & Returns

SHIPPING POLICY

This document sets out the shipping policy that applies to customers that make a purchase at Pure Ojas - natural plant-based hair care.  If you have any questions, please contact our customer service team on ojas21.info@gmail.com

Shipping Options & Delivery Costs

We offer the following shipping options 

Free Shipping for orders over $50
Local delivery - $5
Standard shipping with Canada Post - $15.  3-5 days business within Canada

Order Processing Time

  • All orders placed before 2 PM Monday to Friday are processed and dispatched the same day.

  • All orders placed after will be dispatched the next day.

  • All orders placed during the weekend or on a public holiday will be sent  on Monday or on the next business day.

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

 

International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

NOTE: These are approximate times—severe weather, strikes, and unforeseen events may alter schedule and are beyond our control.

Return & Exchange Policy

  • We’ll take back any unopened  product for up to 30 Days from date ordered. 

  • We cannot accept returns for orders beyond 30 days (inventory is perishable and rotates often).

  • Please Note: Shipments submitted after 30 days of ordering will not be accepted and discarded with no refund to customer.

  • A 10% Restocking/Processing Fee of original price will be subtracted from total.